Refund & Cancellation Policy
Last updated: October 15, 2026. Our straightforward policy on payments, claims, and refunds.
1. Zero Upfront Application Fees
Indrobeams charges zero fees for application submission, admissions review, or milestone task access. Because no payment is required to apply or learn, there are no registration charges to refund.
2. Certificate Issuance Fee Structure
Students who finish required milestone projects and receive evaluator approval may choose to order an official Certificate of Completion. The fee for your selected track is shown clearly at checkout before payment is initiated.
Payment is made strictly through secure payment channels only after milestone completion.
3. 7-Day Refund Policy & Conditions
7-Day Window Before Document Issuance: Refunds are available within 7 days of payment provided that no offer letter, completion certificate, or letter of recommendation has been issued.
Issued Credentials & Documents: Once any formal document or verifiable credential (offer letter, completion certificate, or letter of recommendation) has been generated and issued to the student, all fees are strictly non-refundable. This is because the formal institutional credential record has already been generated and recorded on the public registry.
Duplicate Transactions: In the event of duplicate charges caused by network drops or gateway retries, the excess amount will be refunded in full automatically without requiring a formal dispute.
Technical Failure to Issue: If payment succeeds but our automated system fails to generate your credential or register your verification link within 48 hours of payment, and our engineering support cannot resolve the issue, you are entitled to a full refund upon verification.
4. International Payments & Currency Exchange
Currency of Refund: For international students billed in US Dollars (USD), approved refunds are issued in USD to the original PayPal account or card used at checkout.
Bank & Foreign Exchange Charges: Indrobeams is an Indian private company and issues refunds for the exact USD or INR amount received. We are not responsible for, nor can we reimburse, exchange rate differences, foreign currency conversion spreads, cross-border settlement fees, or intermediary banking charges imposed by your local bank or credit card issuer.
5. How to Request a Refund
To request a refund for an eligible transaction under this policy, send an email to support@indrobeams.online with the subject line "Refund Request – [Your Student ID]". Please include:
- Your full registered name and email address
- Your Student ID (e.g. IB-YYYY-XXXX)
- The Payment ID or Transaction Reference Number
- A brief explanation of your refund request
6. Refund Processing Timelines
Approved refund requests are initiated within 2 business days of verification. Depending on your bank, card issuer, or PayPal account, funds typically reflect in your original payment account within 5 to 7 business days.
7. Contact Support
For any billing questions or assistance, please contact:
Billing & Accounts Team
Indrobeams Technologies Pvt. Ltd.
Indrobeams Technologies Pvt. Ltd., India
Email: support@indrobeams.online